In this conversation. You will either receive a returns slip with your original parcel. Tesco Direct. I preordered the IPhone 14 pro max 256gb for it to arrive on Friday the 16 of September. Community Natter. Virgin Fibre Areas only. Hi all, Yodel failed to deliver my virgin kit for my 1gb new installation and I move Thursday evening . . But if the box is truly lost, wouldn’t it be eas. How do I get Virgin Media Broadband, TV and Phone installed? Find out all you need to know about getting your Virgin Media Broadband, TV and Phone services installed. QuickStart, set up and connections. Security matters. My Virgin Media App. I have a Collect+ at a local shop from Virgin next week but nothing on the Virgin Media web site about this. got a text to say they couldn’t - 5153083. ordered a new phone, yodel haven't delivered and no proof of postage. . Browse Virgin Media Virgin Media. Watch out Samsung!We would like to show you a description here but the site won’t allow us. Yodel were delivering the parcel but the driver ‘couldn’t find my address’ - I love on a…Enjoy M250 broadband + phone + O2 SIM for £44. Well-informed. My Virgin Media app Manage your broadband, TV, home phone and mobile accounts in one placeNews of Virgin Media O2's discussions with Sky, first reported by the Sunday Telegraph, sent shares in BT down by as much as 8% on Monday to a six-month low. If you're currently connected through the socket in the wall then eventually you will be moved over to 21CV once it's all up and running in your area. Fill in our form here to cancel your unused Return to Yodel labels and start the refund process. I preordered the IPhone 14 pro max 256gb for it to arrive on Friday the 16 of September. 3 weeks ago. 20 You can use your Virgin TV box remote to control the volume function and turn your TV on and off. Excludes all third party directory enquiry services. I’ve been back and forth between customer services and sales ect to try and sort out my avalanche of a mess created by virgin media. - View Collect+ stores on a map. Yodel strikes again. Mobile phone scam. Have your parcel delivered to one of our thousands of stores across the UK open 7 days a week. 44pm, yodel webchat confirmed the drivers sat nav states he was at my location at 3. O2 offered a stunning deal,have yet to take them up on it as i want to be sure this virgin contract is wrapped up. . I was never contacted. My Virgin Media App. Unfortunately we don't use the Openreach master sockets as they are BT only. We would like to show you a description here but the site won’t allow us. Yodel was scheduled to deliver my router on 1/9/22. Hello, My QuickStart box is supposed to arrive tomorrow (5th September) and so far I have not received sms or email from Yodel regarding the delivery window. NathanielKelly. My Virgin Media app Manage your broadband, TV, home phone and mobile accounts in one placeNews of Virgin Media O2's discussions with Sky, first reported by the Sunday Telegraph, sent shares in BT down by as much as 8% on Monday to a six-month low. Something went wrong with the order, and Yodel returned the package to Virgin before it left their depot. 09/11/23 18:12. GXO operates Virgin Media’s primary distribution center in Wellingborough, known as “the Big Red Shed,” along with 52 “Little Red Sheds” throughout the UK. 0 Kudos. GXO operates Virgin Media’s primary distribution center in Wellingborough, known as “the Big Red Shed,” along with. So I contacted Yodel, and they've said it was delivered at ~14:00 (not 9:30 as Yodel website says). Account - Cable. Because it was shittly designed, the people in the. I received a text from VM on 24/11 saying it would be delivered on 25/11 and to await a time slot from Yodel to then get an email late 24/11 from Yodel to say. . Main menu; Bundles. There are now several posts on here about this scam which has happened to me in the last week. It is not on any of the emails or texts sent to. Simply drop your parcel off at one of thousands of local Yodel serviced Collect+ Points. Get set up at virginmedia[###]/bbph. Virgin text me in the 25th telling me yodel would contact - 5191673. Courier firm, Yodel, is experiencing delivery delays following a cyber 'incident' on its network. That evening the Yodel tracker says delivery was attempted but they “couldn’t gain access to the property”. I was in all evening and no one came to my door. In this conversation. the delivery itself is completely legit and all in my name. Compare TV, broadband and phone; Oomph bundles Virgin Media Quickstart set up. A number of big online retailers, such as AO, Asos, JD Sports, John Lewis, M&S, Very and Zara, offer a click-and-collect service with Yodel. Horrible, they treat customers like you own them something. We would like to show you a description here but the site won’t allow us. Solved: Waited in yesterday for a Yodel two hour delivery slot, no modem, Contacted Yodel using their app and they cannot give me a - 5153083. We would like to show you a description here but the site won’t allow us. The virgin homepage says between 8am and 6pm it will be with us today (20/08) and it’s now almost 6pm. I kindly asked the particular agent who was with me at that time to help me out with raising a complaint which I know is ideally meaningless. on 16-09-2022 08:23. With the issues regarding your online account, that is part of an ongoing outage at this precise moment. Virgin Mobile. However, I don’t have a yodel reference number and I can’t register for my Virgin Media account to check this is still the planned delivery date (when I try to register, I get asked to enter my email address which. Options. I was never contacted. Thanks,Yodel says delivered but hasn’t. To whom is May concern. Yes - of course. Today is the second day in another round of 3. Thanks for your post and welcome to the community. . Parcel appears to be stuck at their National Hub! See below: Tracking details for 8KXE002539244961 Thursday, December 29 2022 11:52 Parcel to be taken to a Yodel serviced Collect+ Point 11:52 Received at SCOT-MID CO. Two different men tried to retrieve the parcel from me but I. I call virgin and they have no idea about it being returned. Compare TV, broadband and phone; Oomph bundlesMy Virgin Media makes managing your account easier with all your information in one place. Networking and WiFi. Processed at National Hub. - Track the progress of your returns. If you’re sending back old or faulty equipment, Virgin Media will even send you a pre-paid postal returns pack, so you won’t need to pay for packaging either. Hi Zach, they advised that I contact virgin to see why they requested it to be returned. Hi my hub was suppose to be delivered on Friday 17th March, I believe my services also started then. Stream from Virgin Media. The UK’s most popular channels, Catch Up services and built-in apps, in one place. Anything else on the BT network you could just use. Re: Yodel (oh god, no) email when. Let us know how it goes. KF”In this conversation. Options. I ordered a new iPhone 13 with iPad to be delivered by the 23/7/21. We would like to show you a description here but the site won’t allow us. Global Media Limited Customer Service telephone A. The advice was to recycle the old hub. 44pm and the parcel. Thanks for your post and welcome to the community. But surprise surprise, nothing. Scam texts can also come. Available with M50 broadband or faster. The Voice. Any help? - 5120948Hi there Bradley2, Thanks for your post and welcome to the community. Options. Options. We will also take a photo of your parcel when we’ve left it in a safe. My delivery didn’t arrive yesterday. Yodel is highly rated from customer reviews on Trustpilot. on 28-03-2023 09:35. . If you can get Quickstart, you can choose one of two delivery options. I recently started a contract for an iPhone 14 and airpods and signed the credit agreement, i checked yodels tracking and it told me that the order was returned to sender. Options. Absolutely crap service. Delivery of Wi-Fi pod was told by virgin it would be with me on Saturday 28th may now 31st may and yodel are giving lame excuses for late delivery by saying item was sent to wrong depot on to them again this morning 31st and still no delivery date…starting to regret signing up for another 18 month c. Thousands of Yodel stores nationwide. I have registered for virgin media broadband and estimated delivery date when I placed the order was for tomorrow (16th Sept). Well-informed. Shop. 44pm, yodel webchat confirmed the drivers sat nav states he was at my location at 3. All you need to do is put our kit in the pack, attach the included label and go to a Collect+ store. on 16-03-2023 19:38. And now Yodel's delivery tracker is saying that I am unauthorised to make changes, despite the fact that I only want to see if they've tried to deliver it or not. Free tracking available as standard. Furthermore, VM agent asked the VM client (me) to be the middle man to help. Options. I ordered my new device on the 16/04/2022 I accepted the credit agreement and received the email stating my order would be delivered on the 19/04/2022 I then clicked on the link for delivery and it states that my order has been returned to sender. I'm in a really frustrating situation. Xpect Returns is fully tracked, with both retailers and customers able to track the parcel's full journey. Mobile phone scam. For queries on delivery charges from online retailers please contact the retailer directly. 1 ACCEPTED SOLUTION. Now I have. -- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Joining in. 05200072 - Registered in England & Wales Yodel Delivery Network Limited, 2nd Floor, Skyways Hub, Speke Road, Speke, Liverpool L70 1AB 413903714 Registered number: 05200072 - Registered in England & WalesBeing harassed by Virgin a month after returning hub! I closed my Virgin Broadband account. in Managing Your Account - Cable a week ago; Reputational daamage to VM for using Yodel in Managing Your Account - Cable 2 weeks agoClick & Collect with Yodel is easy. I'm a Very Insightful Person, I'm here to share knowledge. On the 25th I should have received a Virgin hub three under three tv 360 TV box but the only thing that arrived was a virgin hub 3 I'm a new customer I'm paying for TV WiFi and home phone but the only thing that has come is my hub 3. Paul. - Keep all your orders in one place. Very. Global Media Limited A. Following our upgrade to Volt I returned a Hub 3 via Connect+ on 29 September. New customer to VM and all I’ve had is trouble so far. @virginmedia. Can I ask on this topic, was the handset sent for delivery at any - 5160409Published: 22 Jun 2022 16:15. My parcel with a hub 4 was supposed to be delivered on Tuesday. That evening the Yodel tracker says delivery was attempted but they “couldn’t gain access to the property”. We would like to show you a description here but the site won’t allow us. I ordered an iPhone SE3 Midnight 64GB and airpods, on 20th. So I'm a new customer and my router was due to arrive on Wednesday and I arranged to collect it from a Yodel depot, but when I went there - 5325119. Thanks for the nice chat regarding the loss of the hub, glad we have resolved the issue of its loss. I spoke to Virgin over the phone on Friday and after a bit of back and forth the agent arranged to send out a Hub 5 to me at no cost. Not in? No worries: Yodel will leave a card explaining how to reschedule. BlueLou. I’m not getting anywhere with the WhatsApp service. They'll then give you a receipt that allows you to track your package, so you know when we've got it back. I had my new gig broadband setup a couple of weeks back with a new Hub 5. QuickStart, set up and connections. To re-schedule your QuickStart date, you’ll need to: Call us on 150 from your Virgin Media home phone, or. It is the returned hub that has gone missing on its way back to virgin. In fact, I should receive my equipment last Friday, while it was disappeared and none any useful information could be obtained from either Yodel's website or their customer services' call. Through the Yodel Track app you can arrange your Yodel Deliver to Store return and track its journey back to the retailer all in one place. Have you received any further communication from our Mobile team about this delivery? Have you seen if the order has been on its way to you from the tracking number at any point, or has it always sai. - Create and view a Collect+ account. and delivery tracking information. Solved: Waited in yesterday for a Yodel two hour delivery slot, no modem, Contacted Yodel using their app and they cannot give me a - 5153083. Hi I placed an order for a contract phone with you, received confirmation of everything including direct debit date, new phone number etc. All parcels, including collections and returns dropped off at a Yodel Store can be tracked via our tracking page or our app. . This sometimes will give you an estimated time too. Quickstart is the quickest and easiest way to setup our services. Open the Netflix app on your Virgin TV box and select the Netflix banner. Yodel lost quickstart router, ordered a replacement and now Yodel's found and delivered the first router. on 25-04-2023 17:04. Thanks. Arrowmunda. Hello. I have ordered and received parcels through these couriers in between this debacle since cancelling my broadband contract with yourselves. I'm a Very Insightful Person, I'm here to share knowledge. Afternoon, Has anyone else had problems with Yodel delivering their hub? We've just upgraded and were told that the new hub would be - 5283463. Virgin Media Live Chat is available every day of the week, between 8am and 10pm UK time. Please stop sending me endless harassing texts. Processed at National Hub. All parcels, including collections and returns dropped off at a Yodel Store can be tracked via our tracking page or our app. Have your parcel delivered to one of our thousands of stores across the UK open 7 days a week. If you’re not offered QuickStart or would rather have your. On our wavelength. Access your bills, diagnose faults and manage your package. Most QuickStart kits have just 6 cables, connectors and powerlines to. Yodel works with many retailers to offer Return to Yodel Store services. Text yesterday saying Yodel will be in touch with a 2 hour delivery slot and heard nothing, no tracking number received either. When I queried this, I was told the back office had cancelled my order and I’d need to apply again with no. Get it for your Android device. @Zach_R. Yodel’s Customer Service number is 0344 755 0117. It's just that I'm stuck home now, waiting for the delivery without a. I ordered an iPhone SE3 Midnight 64GB and airpods, on 20th. Please choose the Yodel Store of your choice and let us do the rest. Hi, So this finally got resolved and it looks like the driver stole the parcel and I finally got my new phone. If your parcel requires proof of delivery the driver will try to deliver to a neighbour and will need to take a photo. All materials are recycled using our UK downstream partners. 5 months ago I was upgraded from Hub 3 to 5. With the issues regarding your online account, that is part of an ongoing outage at this precise moment. Apparently the tag could be damaged or missing and they can't find the parcel. . SabrinaWe would like to show you a description here but the site won’t allow us. Networking and WiFi. Browse Virgin Media Virgin Media Community. Browse Virgin Media Virgin Media Community. Lee1981. Hi , Thank you for coming back to us about this ongoing issue and for providing further information. I delayed delivery by Yodel for a week, but they are still intent on giving me another. But until Thursday evening, there is no delivery, no update, nothing. Global Media Limited: Website for A. Sign in . consumer polling and social media complaints. PNG IHDR % V PLTE z= tRNS@ f IDAT c` ! 3IEND B` . Zavvi. 09/11/23 14:35. I am really fed up. The Gamer Lounge. Collected and delivered through Yodel's van based network, our tracked returns service delivers parcels to retailers within 72 hours of the collection booking. The Collect+ Send service is in partnership with Parcel2Go. recently cancelled my virgin contract and was supplied with box to return via YODEL ,this was done on the 16/11/23 ,i have since received emails telling me they do not have the equipment and i will be charged if not sent back . Since then there has apparently been no movement and it is now over 14 days since our upgrade and the period allowed for the return of the equipment. Deal. We would like to show you a description here but the site won’t allow us. Because it was shittly designed, the people in the flats had holes drilled through the front wall and the cables running down the outside of the building. Can I have some assistance with this please as I have done my bit but yet again Yodel seem to have lost or stolen it and I don’t want to. Verified account Protected Tweets @; Suggested usersWe would like to show you a description here but the site won’t allow us. We would like to show you a description here but the site won’t allow us. Stay safe online. We would like to show you a description here but the site won’t allow us. Or stream, control and manage. We would like to show you a description here but the site won’t allow us. I placed the order on the 24th, and then got an email on the 25th telling me that my order was on it's way. Virgin Media’s producer registration numbers under the WEEE Regulations 2013 are: Virgin Media ltd WEE/KA0136ZT / Virgin Mobile Telecom ltd WEE/JJ0135ZT Packaging In recent years we’ve increased the volume of packaging returned through our supply chain infrastructure. Processed at National Hub. Having issues? We help you find out what is wrong. in Security matters 14-09-2023; possible Scam phone call in Security matters 23-08-2023; There is an unknown telephone contact on my Virgin Media account and I can't update it in Security matters 11-08-2023Hi , I am very sorry about this. Networking and WiFi. virgin dragging their feet 3 weeks since order, struggling with - 4931565We would like to show you a description here but the site won’t allow us. Have been 3 hours on chat waiting for a human to contact me, with no success. Just wondering how long it takes Yodel to deliver returned equipment to Virgin. My wife has been waiting all day at our new place for the delivery to turn up for my new hub and no sign of it leaving the depot. Sports Direct. You may wish to get in touch with Yodel via their customer support team on 0344 755 0117. Further exclusions & legal stuff apply. So I'm a new customer and my router was due to arrive on Wednesday and I arranged to collect it from a Yodel depot, but when I went there they couldn't find it and said they'd get back. Stay safe online. on 21-11-2022 15:03. Browse Virgin Media Virgin Media Community. 5 years ago: Messaged saying my new kit would be delivered but I am not expecting anything. We would like to show you a description here but the site won’t allow us. . Mobile Your Account. You're claiming one of them items wasn't sent back. I am new to Virgin, I think I am since still couldn't receive my Broadband hub. Security matters. Packaging We would like to show you a description here but the site won’t allow us. From £ 38 a month 18 month contract Check it out. Courier firm, Yodel, is experiencing delivery delays following a cyber 'incident' on its network. I would be grateful for any advice on the best way to proceed. I've called the sales team and I think they're going to try to have it resolved today. 00 guaranteed… Thanks for reaching out to us regarding your issue. GXO has collaborated with Virgin Media since 1999. wonkydragon. I'm moving into a new place and the only information I've recieved is. Virgin sent a text saying Yodel would be in touch with a 2-hour delivery slot. Processed at National Hub. Watch 16-year-old yodeler join Reba McEntire's team after impressive 4-chair turn audition on. however, today I received an email with a document stating I have accepted an offer of £223 for my old phone and I still owe £440 after I did the early bird upgrade, I've never received. @Zach_R. i. Internet and TV services were turned off last Friday (4/11/22) as the previous tenant had left. Kits returned on 26th March, 2022 via Yodel as you intructed. I contact virgin and they reckon yodel are delivering it and it’s definitely not been returned. Hello NeganGaming, sorry to hear of the issues with your Yodel delivery. The most recent report by Ofcom shows that when it comes to customer service, TalkTalk is on a par with Virgin Media, with only 78% of customers satisfied with their service overall (against 88% of BT customers). As long as you have the tracking number if Virgin Media contact you, there is nothing to worry about as it is up to Yodel to locate the parcel as they have lost it not. A quick call back to the senders company and spoke to the same person as before, he informed to expect a visit from Yodel Parcels as in to collect the parcel which had been left by “Mistake”. Thanks in advance. He assisted me with that but not beyond that. My quick set up kit was meant to come on the 10th of July Monday was out for delivery and because of some type of delay it got sent back to Yodels delivery depot I got a message from virgin saying sorry for the delay will come on the 11th I stay in yet a whole other day and still nothing the parcel. Deal. 05am but then had another 3 updates like it was making its way to me then on Friday the day it was. Drop off your item at a local Yodel store at a time that's easy for you, whether that's on your way to or from work, or on. 3 days(2 days taken off work) I have wasted(Fri,Sat and today), waiting on a delivery, what was. Please have your parcel tracking ID ready. 2 Kudos. but I can't. Sorry to hear you have been having issues with your Yodel delivery. Hi . Selected Live Chat and Yodel confirmed successful delivery; filed receipt and Live Chat text. I upgraded from 200 to 1GIG and expected a sb4 to arrive on the agreed date. - 5160409I'm a new customer, due to recieve my quickstart pack tomorrow but I don't have a yodel tracking number to see when it will arrive. I've received no communication from virgin addressing this, in fact both of the. Hi! I am a Virgin customer for more than 2 years now, we have Virgin media broadband, tv, landline and a sim (O2) with the Volt pakage at - 5314847. I’ve called Virgin Media and they have launched an investigation with Yodel. Chris_W1. Quote & Book. Re: Yodel. on 28-03-2023 08:11. . Hello. You would understand my shock however when I received an email however to say that my package had been delivered at 8:12pm. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. Check with your retailer if you can use our home collection returns service or click here to see if you can return through our Deliver to Store service. Virgin media customer service is not able to provide accurate information or even have a clue!According to Virgin I received package on 15th since it was sent by Yodel and their tracking says it was delivered at 9:30 on 15th. I've since spoken to virgin customer service who informed me that I should have had rec. Just joined since 35 minutes agoWe would like to show you a description here but the site won’t allow us. Download The Yodel App Today! Check out your parcel's two-hour delivery window and see a photo of where we have delivered it to Parcel options. Options. The very helpful member of your team that I spoke to on Friday afternoon said that because he placed the order for the new hub before 6 p. However, I don’t have a yodel reference number and I can’t register for my Virgin Media account to check this is still the planned delivery date (when I try to register, I get asked to enter my email address which I need confirm by clicking a verification. Virgin Mobile. Verified account Protected Tweets @; Suggested usersor Virgin TV box – in the sep˜r˜te p˜per b˜gs provided, ˜nd fold the top of the b˜gs over 1 2 Put the b˜gs into the box. Well guess what I waited in all day for delivery nothing from Virgin media or Yodel even though I called Virgin media about 5 times through out the day and every time it will be with you buy 21. What have Yodel advised in regards to the delivery? Have they raised an investigation? RPYodel Lornetwining66 Joining in Options on 27-03-2023 21:51 Can someone tell me I've had a TV box ordered from 25th but not arrived on Yodel app it's saying it's. Virgin Media. Reply. Despatched from BOREHAMWOOD DEPOT. I haven’t ordered a phone and have never had a contract with Virgin. Mobile Your Account. I received a iPhone and Virgin SIM card by courier Yodel with no other documentation. . I’ve chased Yodel and they have promised to deliver tomorrow . I've replied to numerous emails asking for a returns label but nothing received. Download The Yodel App Today! Check out your parcel's two-hour delivery window and see a photo of where we have delivered it to Parcel options. When you disconnect or change your services we'll send you a pre-paid postal returns pack for any kit we want returned. This is a common and effective way to try and control web traffic and customer volume. My Virgin Media App. . . Received into MITCHAM DEPOT. Following our upgrade to Volt I returned a Hub 3 via Connect+ on 29 September. I've had a new 360 box. I had a text from Virgin saying "Yodel will be in touch with your 2 hour timeslot. Forum Team In response to. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. A spokesperson for Virgin Media says, Yodel has investigated the case thoroughly and they’ve taken steps to ensure it doesn’t happen again. Virgin Media 8T6P52674441A961 Your return is on its way back to Virgin Media En Route Returned. Your Virgin Media return En route. May I ask if you've been able to return the equipment? For more information on this, please read here. Options. Do you have the isolation box in the apt it will be a white box with virgin media , ntl of telewest. wonkydragon. . Order Cancelled, bill still issued? I’ve recently signed a new contract and credit agreement for a Virgin Mobile account. Tesco Direct. Tuesday afternoon Virgin sent a text saying delivery has been delayed by a day. However, 23% of Virgin Media customers had a reason to complain, against 21% for TalkTalk (whereas only 16% of Sky. To whom is May concern. Now get a letter from Virgin saying I have my TV and phone back hoch I cancelled and the bill is £116 a month!!. Then enter your email address, and click on email me my new label and follow the instructions. . Options. Hi VM, I placed an upgrade order last week and was told my new modem would be delivered on 25/11 by Yodel. Expecting delivery of router today but Virgin Media have not. We would like to show you a description here but the site won’t allow us. on 02-02-2023 09:43. The Virgin Media website will open in a new tab. on 12-11-2022 20:05. Virgin Phone Switchover.